Return And Exchange Policy
All products purchased from roughstitch.co.uk can be exchanged within 14 days of purchase only if:
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to contactus@roughstitch.co.uk, in case you want to raise a dispute. At RoughStitch, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at contactus@roughstitch.co.uk, within 14 days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
RoughStitch does not offer a “refund” or “Money Back Guarantee” on purchased items.